- All Santa Monica Coin items MUST be returned in accordance with the below return policies.
- Items that have been shipped to a third party are not eligible for return.
Santa Monica Coin’s “Market Value Money-back Guarantee” for Bullion Items:
- Santa Monica Coin wants you to feel secure with your transactions. Along with our unique inventory, we offer a 30-day “market value money-back guarantee” on all gold, silver, platinum, and palladium bullion items. Current market values are calculated using current COMEX spot rates and are at the discretion of Santa Monica Coin.
- Items which are not as described may be returned for a full refund.
- Items which are not characterized as “bullion items” by Santa Monica Coin will be given a full refund.
- Buyer is responsible for return shipping and handling.
- All requests for returns must be made within 30 days of the item’s receipt.
- You must obtain a valid case number from Santa Monica Coin before returning your merchandise.
- To obtain a case number please email your username, the auction listing number, and reason for return to: firstname.lastname@example.org
- Once approved, customer service will provide you with your case number and return instructions.
- To expedite your return, please print the case number on the outside of the return packaging.
- Upon return to our warehouse, refunds will be issued within 1-5 business days.
- You will receive a confirmation email with your refund information.